Refund & Cancellation Policy

1. Try Before You Buy

We strictly follow a "Try Before You Buy" policy.
For all our TDL modules and Cloud Apps, we provide Free Trial Versions or Live Demos. We strongly encourage you to install the trial, test the features, and ensure compatibility with your system before making a purchase.

2. No Refunds on Digital Goods

By completing a payment, you acknowledge that you have tested the demo and are satisfied with the product.

Once a payment is processed and the Server is Provisioned or the Download Link is generated, the sale is considered final. We do not offer refunds for "change of mind" or "incompatibility" issues that could have been identified during the trial period.

3. AI Computing & Automation Credits

Any payments made for AI Automation Credits, Event Tokens, or Custom Feature Generation are strictly non-refundable. When you submit a request, severe computing power and third-party API costs are instantly expended to generate your code. Because computing resources cannot be "returned" or un-used, these transactions are final.

4. Exception: Technical Failure

We stand behind our base code. You are eligible for a Full Refund on base subscription packages ONLY if:

• The TDL/App fails to function as described/demonstrated in the trial.
• AND our Support Team is unable to resolve the issue within 72 hours of you reporting it.

5. Processing Timeline & IC Wallet

If a refund is approved under the "Technical Failure" clause, the exact IC amount deducted for that specific deployment will be credited back to your ITSPACT IC Wallet within 1–2 business days.

To maintain the integrity of our closed-loop digital economy, approved software refunds are strictly issued as IC Wallet credits and cannot be reversed to your original bank account or credit card.